Frequently Asked Questions

We connect a high-powered vacuum directly to your main trunk line to pull the system under negative pressure, then agitate each branch duct with compressed air and rotary brushes. That loosens the dust and debris so the vacuum can extract it. We clean every supply vent, the return, the trunk, and the air handler. Before we leave, you get before-and-after photos of the actual work. It's the same process we use in Marietta, Kennesaw, and everywhere else in Cobb County.

Most single-family homes take 2 to 4 hours from start to finish. A smaller home in Smyrna or Vinings might be done in two. A larger home with two units, like many in East Cobb or around Marietta Square, can run four or more. We send a live arrival time so you're not sitting around waiting, and you can track the tech to your door. You'll know exactly when we're coming and how long we expect to be there before we even ring the bell.

No. The system stays under negative pressure the entire time, which means dust is pulled into our equipment, not blown into your living room. We use corner guards and floor protection around vents and equipment. Our vac and compressor setup keeps everything contained. When we're done, the only evidence we were there is cleaner air and the photos on your phone. Marietta homeowners are often surprised how clean the process is compared to what they expected.

You can clean the vent covers and the first few inches of duct with a vacuum, but that's cosmetic. Real cleaning requires a commercial-grade negative air machine, compressed air tools, and access to the trunk line and air handler. Consumer vacuums don't have the suction or reach. A proper cleaning from a pro moves the debris out of the system entirely. We'd rather see you pay once for a real cleaning than twice for a DIY attempt that leaves the deep buildup untouched.

We send photos. Before-and-after shots of the inside of your ducts, the return, the air handler, and the collection chamber. You'll see what came out. It's part of The Relay Visibility Guarantee: photo updates of the work, a written price before anything starts, and a digital invoice you can pay from the link. No guessing, no trusting, no wondering if the tech just ran a vacuum next to a vent for two hours. You'll see the difference.

Yes. Dryer vent cleaning is a separate service and a separate quote, but we handle it as an add-on when we're already at your home for the ducts. Lint-clogged dryer vents are a fire risk and a major inefficiency. Marietta homes with long horizontal runs from the laundry room to an exterior wall are especially prone to buildup. Ask about it when you book, and we'll include it in the same visit and the same written quote. Call (762) 216-4075.

Vent cleaning covers just the visible registers and a few inches of duct behind them. Duct cleaning goes deeper: the full branch lines, main trunk, return, and air handler. A vent-cleaning-only service is mostly cosmetic. We clean the whole system because that's where the dust, pollen, and mold actually live. When a Marietta homeowner calls us about musty smells or dust, the source is almost never the vent cover. It's the ductwork behind it.

Every 3 to 5 years for most homes. You may want it more often if you have pets that shed heavily, recent renovation dust (very common in Marietta's older housing stock), smokers indoors, or family members with serious allergies. If you can't remember the last time it was done, and you've lived there more than five years, you're due. It's not an annual service for most people. Call (762) 216-4075 and we'll help you figure out your timeline.

We run commercial-grade negative air machines and rotary brush systems from brands like Nikro and Abatement Technologies. These are the same machines you'd find in commercial buildings and hospitals, sized down for residential work. The suction is miles ahead of a portable rental unit. Combined with compressed air agitation, it's the difference between a real extraction and a surface dust. We also carry Honeywell filter replacements for the air handler when needed.

Yes. We remove each register and vent cover to access the duct opening. That allows the agitation tools to reach deep into the branch lines, not just push dust around the first bend. We clean the covers too while they're off, then reinstall them. It adds a little time, but it's the correct way to do the job. A company that skips this step is leaving built-up dust right where it's most visible and most likely to re-enter the room.

It can if the mold is on the duct surfaces, not active growth inside the equipment. In Marietta's humidity, condensation can form in ducts and create the right conditions for mold. Cleaning removes the organic material mold feeds on, and we can discuss deodorizing or antimicrobial treatment if we find evidence of it. If you have visible mold in the air handler or on insulation, that's a different fix and may require remediation beyond cleaning. We'll show you photos and be straight about what we can and can't do.

Every pro working under the Cardinal Air Duct Cleaning name is required to hold the license and insurance their state requires. That's a network standard across every Relay location, including ours in Marietta. You're welcome to ask about credentials when you book, and we'll show you what applies in Georgia. It's a reasonable question, and you deserve a straight answer. Call (762) 216-4075 and we'll walk you through it.

Every pro working under our name is required to pass the screening standards set by the network. That's non-negotiable. You're letting a tech into your home, often while you're working from home or the kids are there. We don't take that lightly. When you book, you'll see who's coming and their live arrival time, and you can track them to your door. It's a level of transparency that protects both you and us.

We're a local branch of Cardinal Air Duct Cleaning, part of the Relay Home Co. family of brands. Each location is independently owned and operated. Our Marietta branch is led by Omar Haddad, and the team that shows up at your door lives and works right here in Cobb County. We don't pretend to be from every town. We serve Marietta, Kennesaw, Smyrna, Vinings, Mableton, Powder Springs, Acworth, Milton, Austell, Fair Oaks, Lithia Springs, and Chamblee. Same brand standards, local team, local knowledge.

Duct cleaning is a scheduled service, not an emergency call. That said, we do understand when a recent renovation, a mold scare, or a post-fire smoke concern makes it feel urgent. We'll always do our best to get you on the schedule fast. We're open Monday through Friday 7:00 AM to 7:00 PM and Sunday 7:00 AM to 7:00 PM. Call (762) 216-4075 and the coordinator will get you the next available slot.

Monday through Friday from 7:00 AM to 7:00 PM, closed Saturday, and Sunday from 7:00 AM to 7:00 PM. That gives you early mornings and evenings during the week, plus Sundays for the weekend crowd. Your live coordinator books in a tap through the app or over the phone. No phone tag, no four-hour waiting windows. You'll get a live arrival time you can track, not a vague promise.

Most weeks we can get you scheduled within a few days, but it depends on the season. Spring and early summer in Georgia are our busiest months for duct cleaning because pollen season reminds everyone exactly what's been accumulating in their system. Book in a tap through the website or call (762) 216-4075, and the coordinator will find the soonest available slot that works for you.

It's the promise every Relay company works to: total visibility. A live arrival time you can track to your door, photo updates of the work before and after, and a written price before anything starts. You always know who is coming, when they will be there, and what it will cost. That's what you get from Cardinal Air Duct Cleaning in Marietta, and what you deserve from any home service.

Yes. If you're not satisfied with the cleaning, we'll come back and make it right. That's standard for every Cardinal Air Duct Cleaning location. You'll also have the before-and-after photos to see exactly what was done. If something doesn't look right or you expected something different, call us. We'd rather fix it than leave a Marietta homeowner unhappy. Your word-of-mouth is how this business grows.

For cleaning services, the guarantee is that the work is done right and you can verify it with photos. We stand behind the work. If you find evidence that a vent was skipped or the trunk line wasn't accessed, we'll return and address it. That's the kind of accountability The Relay Standard is built on. It's not a 10-year parts warranty; it's a real promise from a local team that wants your repeat business and your referral.